Shipping policy

Exchanges 

'Can i exchange a product if i pick the wrong size?'

We always recommend you confirm what size you need by checking out our sizing chart, however if you happen to pick the wrong size your more than welcome to exchange your product!  The product must be unused and in the same condition as you received it.  

In order to exchange a product, please do the following;

• Return the unused item(s) to us (please contact us for the address)
• Include a return addressed prepaid satchel 
• Include a note for what product you would like to exchange for the item you have returned. 

 Returns

'What happens if there is a fault with a product?'

We pride ourselves on quality products, however should there be a fault with a product, we are obviously more than happy to rectify the situation by sending a replacement free of charge to you. 

Please note this does not apply to products that are on sale because they are seconds/on sale due to factory faults that are listed as the reason the product is on sale.

'In what situation do i not get to return a product?'

• If you just change your mind and no longer want the product 
• If you ordered the wrong product 
• If you found the product cheaper elsewhere 
• If you found a better product elsewhere 
• If you were aware of the relevant fault before buying the product - for example, sale items where the fault was written in the description 
• damaged the product by misusing it or not following the correct care instructions described on our website
• used the product for a long time and the problem is as a result of usual wear and tear.